Returns + FAQs
If your item arrives damaged or by some reason you are not pleased with it, you are eligible for a full refund once you let me know about it and ship the item back to me within 14 days from its receipt. Once the product has been returned to me, a refund will be issued for its cost. Shipping costs for returns are your responsibility.
To return your product, you should mail your product to:
Teodora Poiata / TeoStudio
Rua da Corredoura,
N. 32, 1º fte,
How much is shipping?
Shipping cost depends on the weight of the product(s) you are purchasing. The exact cost will be calculated and displayed to you during checkout. Generally the rates are:
Up to 1 kilo: €4-10 eur (around $4.5-11 usd)
Up to 2 kilos: €15.50 eur (around $ 17 usd)
US, Canada, Australia and everywhere else:
Up to 1 kilo: €6-17 (around $ 6.5-18.5 usd)
Up to 2 kilos: €25 (around $ 27 usd)
How soon will my order ship?
I make an effort to keep most of the books in stock, and those items will ship usually the next day after your order is placed. Some books with lock are made to order and may take up to 5-7 working days to ship. See the item description for specific processing times.
How will my order ship?
All orders are shipped with registered priority mail, which has a tracking number and requires signature. While most of the countries allow online tracking for the item, not every website has available this feature for international registered mail. This depends solely on the PO service of your country of origin. Shipping usually takes around 7 working days to EU countries and around 10 working days to US, Canada, Australia and everywhere else in the world.
What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover, as well as payment via PayPal.
How secure is this store?
This store uses Shopify payments via Stripe and PayPal for payments. PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.